Below is a website-ready Terms of Service / Store Policies draft for Warehouse 51. You can add this to a dedicated “Terms of Service” or “Store Policies” page.

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Terms of Service

Last Updated: [Insert Date]

Welcome to Warehouse 51. By visiting our website, shopping online, placing an order, requesting an appointment, or purchasing from our showroom, you agree to the terms and policies outlined below. Please review these terms carefully before making a purchase.

Warehouse 51 offers home improvement products, showroom selections, and in-store pickup options for homeowners, designers, builders, and contractors. These Terms of Service apply to all website visitors, customers, and purchasers.

Website Use

The Warehouse 51 website is provided to help customers browse products, learn about available categories, request appointments, and place eligible orders for store pickup. You agree to use this website only for lawful purposes and not to misuse, copy, damage, interfere with, or attempt to disrupt the website or its functionality.

Product descriptions, photos, pricing, availability, and other website content are provided for informational purposes and may be updated at any time.

Product Information

Warehouse 51 makes every effort to provide accurate product descriptions, images, pricing, dimensions, finishes, and availability. However, product details may vary by manufacturer, supplier, finish, batch, screen display, or showroom availability.

Product images are intended to represent the general appearance of an item. Colors, finishes, textures, and materials may look different in person than they appear on a screen. We recommend visiting the showroom when possible to view products and finishes before making final selections.

Customers are responsible for confirming that selected products are appropriate for their project, space, measurements, plumbing configuration, electrical requirements, installation needs, and design preferences.

Pricing & Availability

All pricing is subject to change without notice. Warehouse 51 reserves the right to correct pricing errors, product information errors, or availability errors at any time, including after an order has been submitted.

Some items may be limited in quantity, discontinued, backordered, special order only, or unavailable for online purchase. Availability is not guaranteed until the order has been confirmed by Warehouse 51.

Certain products, including select fixtures or special-order items, may require customers to call or visit the showroom for pricing and availability.

Online Orders & Store Pickup

Warehouse 51 does not currently offer shipping. Products available for online purchase are for store pickup only.

Once your order is placed, you will receive confirmation when your order is ready for pickup. Please do not arrive for pickup until you have received notice that your order is ready.

Customers may be required to provide an order confirmation, valid photo ID, or other proof of purchase at pickup.

Warehouse 51 is not responsible for delays caused by supplier issues, manufacturer backorders, transportation delays, incorrect customer information, or other circumstances outside of our control.

Pickup Inspection

Customers are responsible for inspecting all items at the time of pickup. Please review your order carefully before leaving the store to confirm that the item, finish, quantity, and condition are correct.

Once products leave Warehouse 51, the customer assumes responsibility for safe transport, storage, handling, and installation.

Warehouse 51 is not responsible for damage that occurs after pickup, including damage during transport, storage, handling, or installation.

Appointments & Showroom Visits

Walk-ins are welcome, but appointments are recommended so customers can receive dedicated time and focused guidance from our team.

During a showroom appointment, Warehouse 51 can help customers compare products, coordinate finishes, review options, and narrow selections. Guidance provided during appointments is intended to support the selection process but does not replace professional design, construction, plumbing, electrical, or installation advice.

Customers, designers, builders, contractors, plumbers, electricians, and installers are responsible for verifying all specifications and installation requirements before purchasing or installing products.

Special Orders

Special-order items, custom items, non-stock items, and products ordered specifically for a customer may require payment in full or a deposit before the order is placed.

Special orders may not be eligible for cancellation, return, refund, or exchange once ordered from the supplier or manufacturer.

Estimated arrival dates are not guaranteed and may change due to manufacturer availability, supplier delays, freight delays, or other circumstances outside of Warehouse 51’s control.

Returns & Exchanges

Return and exchange eligibility may vary by product type, condition, manufacturer policy, and order type.

Items may be eligible for return or exchange only if they are unused, uninstalled, in original packaging, and accompanied by proof of purchase. Items that have been installed, used, damaged, altered, assembled, or removed from original packaging may not be eligible for return.

The following items are generally not eligible for return or exchange:

• Special-order products

• Custom products

• Clearance or final sale items

• Installed or used items

• Items missing original packaging, parts, or instructions

• Items damaged after pickup

• Products discontinued by the manufacturer

Warehouse 51 reserves the right to approve or deny any return or exchange request at its discretion.

Cancellations

Order cancellation requests must be made as soon as possible. Warehouse 51 cannot guarantee that an order can be canceled once it has been processed, prepared for pickup, ordered from a supplier, or fulfilled.

Special orders, custom orders, and supplier-ordered products may not be cancelable once submitted.

Manufacturer Warranties

Many products sold by Warehouse 51 may be covered by a manufacturer warranty. Warranty terms vary by manufacturer and product.

Warehouse 51 does not create, modify, or extend manufacturer warranties. Customers are responsible for reviewing warranty information provided by the manufacturer and following all installation, care, and maintenance requirements.

Warranty claims may require proof of purchase, product information, photos, installation details, or communication directly with the manufacturer.

Installation Disclaimer

Warehouse 51 sells products and provides showroom guidance, but product purchases do not include installation unless specifically stated in writing.

Customers are responsible for hiring qualified professionals as needed, including licensed plumbers, electricians, contractors, designers, or installers. Warehouse 51 is not responsible for improper installation, incorrect measurements, code compliance issues, jobsite conditions, labor costs, or project delays related to installation.

Measurements & Compatibility

Customers are responsible for confirming all measurements, dimensions, clearances, plumbing requirements, electrical requirements, mounting requirements, and compatibility before purchasing.

Warehouse 51 may assist with general product guidance, but final responsibility for product fit, compatibility, installation requirements, and code compliance belongs to the customer and/or the customer’s contractor, installer, plumber, electrician, designer, or builder.

Errors, Inaccuracies & Omissions

Occasionally, information on the website or in the showroom may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, availability, dimensions, finishes, or other details.

Warehouse 51 reserves the right to correct any errors, update information, cancel orders, or refuse transactions if any information is inaccurate, even after an order has been submitted.

Limitation of Liability

Warehouse 51 is not liable for indirect, incidental, special, or consequential damages related to the use of our website, products, showroom guidance, product selection, order delays, installation issues, or product performance.

To the fullest extent permitted by law, Warehouse 51’s liability for any claim shall not exceed the amount paid by the customer for the product or service giving rise to the claim.

Privacy

Customer information submitted through the website, appointment forms, contact forms, or checkout process is used to process requests, fulfill orders, communicate with customers, and improve the customer experience.

Warehouse 51 does not sell customer personal information. For more details, please review our Privacy Policy.

Changes to These Terms

Warehouse 51 may update these Terms of Service at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the website or continued purchases from Warehouse 51 after changes are posted means you accept the updated terms.

Contact Information

For questions about these Terms of Service, product availability, appointments, orders, returns, or showroom policies, please contact Warehouse 51.

Warehouse 51
8520 Hwy 51, Southaven, MS 38671
662-393-3110
www.warehouse-51.com